Individual Locations
Locate and reconnect with customers using a combination of data, investigative techniques and verified information sources to support effective engagement and next-step activity.
LOCATIONS & INVESTIGATIONS
Turn uncertainty into actionable information.
Specialist Location and Investigation activity helps validate information, reconnect customers, locate and identify assets to support more informed recovery decisions.
What we deliver
Locations & Investigations
Better information supports better decisions.
Asset Locations
Identify and verify the location of vehicles, equipment and other relevant assets to support recovery, enforcement or case progression.
Contact & Information Validation
Improve the quality and reliability of customer information through targeted validation of contact details, addresses and other key data points before further action is taken.
Advanced Fraud Support
Support complex matters where fraud, misrepresentation or suspicious activity may be present. Access applies enhanced investigation, data analysis and verification techniques to help identify inconsistencies and inform next steps.
Bankruptcy Validation
Confirm bankruptcy and insolvency status to support appropriate account treatment, reduce unnecessary activity and ensure matters are progressed in line with relevant obligations.
Asset Identification
Identify assets and other relevant financial indicators to provide greater visibility of a customer’s circumstances and support informed recovery, escalation or enforcement decisions.
WHY ACCESS?
Capability without another hand-off.
This capability can operate independently or connect into the broader ACE™ ecosystem as customer circumstances and recovery pathways change.
Access delivered
Delivered by Access people, processes and technology.
Client controls
Operating rules and escalation pathways remain visible and governed.
Connected data
Workflow and information can follow the account as treatment changes.
One accountability
Access remains accountable for the outcome across the pathway.