Field Calls
Face-to-face customer engagement when digital and contact-centre channels are not enough. Our field team provides professional, respectful visits designed to verify circumstances, reconnect customers and support resolution.
FIELD SERVICES
When remote engagement is not enough.
Our field capability is unmatched, with unparalleled reach across Australia and New Zealand. Extend your engagement journey into face-to-face contact, verification and recovery. Using industry leading technology with structured workflows, digital reporting and clear client oversight.
What we deliver
Field Services
Local presence. AU & NZ Nationwide.
Knock2Engage™
Access’ proprietary field engagement model combines structured visit strategies, technology and customer-focused conversations to improve contact, capture better information and create clearer pathways to resolution.
Collections / Repossessions
Experienced field specialists support payment resolution and asset recovery activities in accordance with client instructions, regulatory requirements and defined customer treatment standards.
Security & Armed Guards
Whether general Security services or Armed Personnel, Access can arrange on-site security, including armed guards where additional support is required. These services can be leveraged to support Lockout & Eviction Protocols to prevent unauthorised access or general event security.
Occupancy Verification
Verify whether a customer or relevant party occupies a nominated address, providing clients with current, evidence-based information to support informed next-step decisions.
Evictions / Lockouts
Coordinate and attend eviction and lockout activities with a focus on professionalism, safety, compliance and clear documentation throughout the process.
Process Serving
Reliable service of legal and formal documents, supported by clear evidence, accurate reporting and timely updates to help matters progress efficiently.
WHY ACCESS?
Capability without another hand-off.
This capability can operate independently or connect into the broader ACE™ ecosystem as customer circumstances and recovery pathways change.
Access delivered
Delivered by Access people, processes and technology.
Client controls
Operating rules and escalation pathways remain visible and governed.
Connected data
Workflow and information can follow the account as treatment changes.
One accountability
Access remains accountable for the outcome across the pathway.