Legal Services
Coordinate appropriate legal recovery activity through experienced partners and defined escalation pathways, helping clients progress suitable matters efficiently, consistently and with clear oversight.
ADVANCED RECOVERIES
Escalation pathways when resolution needs to move further.
Where an account requires formal or specialist recovery activity, Access can maintain continuity across legal, shortfall, loss and debt-sale pathways.
What we deliver
Advanced Recoveries
Specialist escalation without losing continuity.
Recovery Pathways
Apply structured escalation strategies based on account circumstances, recovery potential, customer behaviour and cost-to-collect, ensuring each matter follows the most appropriate pathway toward resolution.
Shortfall & Loss Recoveries
Pursue residual balances and loss accounts following asset sale, write-off or other recovery activity, using targeted engagement and tailored strategies to maximise recoveries from otherwise difficult portfolios.
Debt Sale / Purchase Support
Support the preparation, assessment and transition of portfolios for debt sale or purchase, including data review, portfolio segmentation, valuation support and operational readiness to help clients make informed decisions.
WHY ACCESS?
Capability without another hand-off.
This capability can operate independently or connect into the broader ACE™ ecosystem as customer circumstances and recovery pathways change.
Access delivered
Delivered by Access people, processes and technology.
Client controls
Operating rules and escalation pathways remain visible and governed.
Connected data
Workflow and information can follow the account as treatment changes.
One accountability
Access remains accountable for the outcome across the pathway.